Privacy Policy

This Privacy Policy explains what personal data Voltbench ("we", "us") collects when you use Voltbench (the "Service"), how we use it, and your rights over it.

Who We Are

Voltbench provides web-based electrical engineering calculation tools. We act as the data controller for the data described below. You can reach us at support@voltbench.app.

Information We Collect

• Account information — your email address and name, and an encrypted password hash.
• Project data — the buildings you describe and the study inputs and results, saved to your account so you can return to them.
• Waitlist information — if you join the waitlist, your email address and the page it came from.
• Purchase information — provided via Paddle when you buy a report (see below).
• Usage and technical data — anonymized usage signals and standard server logs (e.g. IP address, browser) needed to operate and secure the Service.

How We Use Your Information

• To provide the Service, save your projects, and deliver purchased reports.
• To process purchases and provide customer support.
• To send transactional messages, and — only if you opted in — waitlist updates.
• To secure, maintain, and improve the Service.

Payment Processing — Paddle

Payments are processed by our Merchant of Record, Paddle.com Market Limited. Voltbench does not collect or store your credit card or payment details. We receive confirmation of a purchase and a transaction reference only. Paddle's handling of your data is governed by Paddle's own privacy policy.

Your Projects and Data

Project inputs and results are stored against your account so you can revisit and reuse them. We do not sell this data or use it for advertising. You can ask us to delete your account and its associated project data at any time.

Support Access to Your Account

To investigate a problem you have reported, an administrator can open a support view of your account and see the pages exactly as you see them. While that view is open it can change nothing: no purchase, no report issued or reissued, no calculation run, no change to your account, no deletion. A banner naming your account is shown on every page of that view, including printed documents, so a screenshot taken during one cannot be mistaken for your own. Every such visit is recorded — which administrator, which account, when it began and when it ended — and that record is kept even if the account is later deleted.

When the Service Refuses to Compute

Some questions have to be answered before a study can be signed off, and the Service refuses rather than guessing. We keep a count of those refusals — the question that was unanswered, which tool it belonged to, when, and which account met it — so we can tell which questions are unclear and fix them. We do not record what you had entered: the log holds the question, never your answer, and never any figure from your design. Ask us and we will delete your rows along with your account.

Cookies and Tracking

We use essential cookies required for the Service to function (such as keeping you signed in), plus the cookies Paddle needs for checkout. To understand aggregate traffic we use Google Analytics, which sets cookies. It is off by default: no analytics cookie is set and nothing is sent to Google until you choose Accept on the cookie banner. If you Decline (or ignore it), analytics never runs. Your choice is stored in a single vb_consent cookie so we do not ask again; you can clear it in your browser to be asked afresh. We do not use advertising cookies, and we do not sell your data.

Data Sharing and Third Parties

We share data only with the processors that help us run the Service — notably Paddle (payments), our email provider, and our hosting/infrastructure providers — and where required by law. We do not sell your personal data.

Data Retention

We retain account and project data for as long as your account is active, and purchase records for as long as required by law (typically several years for financial records). Deletion is available on request.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your data, to object to processing, and to withdraw consent. To exercise these rights, contact support@voltbench.app; we aim to respond within 30 days.

Security

We use industry-standard measures, including encryption in transit (HTTPS), hashed passwords, and access controls. No method of transmission or storage is 100% secure, but we work to protect your data.

Changes to This Policy

We may update this policy from time to time. Changes are reflected in the "last updated" date above, and continued use of the Service constitutes acceptance.

Contact

For any privacy question, contact support@voltbench.app.